EXCHANGE AND RETURN POLICY

• Call OPTICFLARE.COM @ 888-720-2772 or email ASKSALES@OPTICFLARE.COM to first acquire a return authorization number (RA#). Write the R.A.# on the outside of the package. Packages received by OPTICFLARE.COM with no R.A.# visible will be refused and returned to sender.
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  Send your sunglasses with the following information inside the package. Please send a copy of your original receipt along with alternate contact information if different from receipt. Please add a note in regards to the exchange or refund request to help expedite the process.
  
  
• Said product must be in original condition and without blemishes and/or scratches. You will be responsible for any shipping charges incurred. We are forced to adopt this policy to keep our cost down and provide the best prices for our customers.
  
  
• You will be notified via email and/or telephone as to how your return/exchange is being handled. Any funds owed towards an exchange will also be handled at that time. Credits are processed on Fridays. Please allow 72hrs for credit to be posted to your account. You will be emailed a confirmation receipt of credit upon posting. If you did not received and email towards credit, please contact us at 1-888-720-2772
  
  
• All products must be blemish and scratch free. These products must be in excellent condition or they will be sent back to sender. We reserve the right to refuse any return if item has exceeded the grace period for returns.
  
  
• Grace period. You have 30 days from the time the goods were received to have said goods sent back to us in the original condition for all purchases made.
  
  
  
• Products returned will be charged a $5.00 restock fee or 5% of purchase price (which ever is greater). Exchanged items will receive full credit.
  
  
• Purchases over dollars receive free shipping and in some instances promotional goods.  The free shipping offer no longer applies once an item has been sent to us for a refund. We will refund your card less any restock fee and the shipping charges that we incurred.
  
  
• Items that have not been shipped may be canceled and receive full refund.

SHIPPING AND TRACKING.

• We now offer shipping to CANADA for a flat rate charge of $14.95, however our Canadian customers are responsible for any duties that may be charged by Customs upon delivery.
  
  
• We also provide free ground shipping for all our domestic customers including all APO/FPO and all PO BOX ship addresses.
  
  
• Alternative expedited ship options are also available. Simply uncheck the default free shipping option on the next checkout page and choose the expedited ship method upon clicking checkout.
  
  
• Most items will be sent out the same or following day. An email will be sent to you with all applicable tracking information. Qualified orders may receive free ground shipping. Expedited orders such as 3 day select and above that have been received before 3:00pm EST will be shipped same day provided the item is in stock. We will contact customers immediately if there are any issues with stock.
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  An example of delivery time would be if an item was purchased at 3:00pm EST Monday and is in stock will be processed for shipment same day and will be delivered by the end of business on Thursday. Items ordered on Friday would receive the purchase by the end of business on Wednesday.

• Please refer to the UPS delivery time map for estimates on delivery time. Most of the Eastern region is within the 3 day delivery time on standard ground shipping and it would not be necessary.
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  Military APO/FPO addresses are shipped via USPS priority but no time guarantee can be made on such shipments due to the nature of shipping to Military locations. Most shipments qualify for free shipping.
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  Canadian customers will have their packages sent UPS standard which is usually delivered between 4 to 7 business days from ship. Typical standard shipping via UPS cost approximately $21.95 USD. OpticFlare.Com credit our Canadian customers $7.00 USD towards their shipments and charge a flat rate of $14.95 for all packages sent to Canada.
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  If an item is on backorder our customer service reps will contact you in regards to the time it may take for an item to become available. Other arrangements can be made at that time to substitute an order or to cancel the purchase.

• The map below represents approximate delivery time from ship for ground shipments executed on same day of purchase